Privacy Policy for Idle Logic Pte. Ltd.

Last updated: 27 November 2025

Introduction

Idle Logic Pte. Ltd. (referred to as "Idle", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website www.idle.sg, our web software, and related products, tools, dashboards, and support services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Who This Policy Applies To

This Policy applies to:

  • Visitors: Individuals who browse www.idle.sg without creating an account.
  • Clients (Salon / Business Owners): Businesses using Idle to manage their operations, appointments, revenue analytics, catalogues, staffing, and other business functions.
  • Client Staff: Employees or contractors whose information is uploaded or managed by a business using Idle.
  • End Customers: Customers who book appointments or whose data is recorded by a business using Idle. Idle processes this data only on behalf of the business.

Contacting Us

For privacy concerns, data access requests or general platform support, you can contact us via email at [email protected]

Information We Collect

We collect information in the following categories:

Information You Provide Directly

This may include:

Account Information (Business Owners & Staff)

  • Full name
  • Email address
  • Phone number
  • Password
  • Role or staff details
  • Business information (legal name, address, operating hours, documentation)

Business Operational Data

Entered into the platform by you or your staff:

  • Appointment records
  • Customer profiles
  • Services offered
  • Revenue figures
  • Staff schedules, shifts, and leave
  • Catalogue details and pricing
  • Uploaded images or documents

Customer Data (End Users)

Provided by your salon/business or collected during booking:

  • Name
  • Phone number
  • Appointment details
  • Preferences
  • Notes added by the staff

Idle never uses customer data for its own marketing. This data belongs to the business.

Communication Data

If you contact us:

  • Emails
  • Chat transcripts
  • Support requests
  • Feedback and survey responses

Information We Collect Automatically

When you visit or use the platform:

Technical Data

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Time zone
  • URL clickstream
  • Referring pages
  • Page interactions (scrolls, clicks, session duration)

Usage Data

  • Dashboard interactions
  • Feature usage patterns
  • Error logs
  • Login timestamps

We use this data to improve performance and security.

Location Data (Approximate)

  • Derived from the IP address
  • Used for fraud detection, localisation, and analytics. You may disable precise location in your device settings.

Cookies and Similar Technologies

Idle uses cookies and tracking technologies to:

  • Maintain session login
  • Analyse site traffic
  • Personalise features
  • Enable secure authentication

You may manage cookie preferences in your browser settings. A full Cookie Notice can be provided separately.

How We Use Your Information

If we introduce new features that change how personal data is processed, users will be notified and updated terms or consent may be required before using those features.

We use your data for the following reasons:

To Provide and Operate the Services

  • Creating and managing accounts
  • Delivering business management tools
  • Processing bookings and customer records
  • Generating analytics dashboards
  • Managing staff schedules
  • Delivering notifications or reminders (email, SMS, WhatsApp if integrated)

To Improve and Develop New Features

Including AI or agentic features coming to Idle. We may analyse usage trends to optimise product performance.

To Provide Customer Support

  • Respond to inquiries
  • Troubleshoot technical issues
  • Provide training or onboarding

For Marketing (Business Users Only)

We may send:

  • Product updates
  • New feature announcements
  • Onboarding content
  • Educational materials

You can opt out at any time.

To Ensure Safety and Compliance

  • Detect fraud or suspicious activity
  • Enforce platform policies
  • Comply with legal obligations

Legal Basis for Processing

Depending on the activity, we rely on:

  • Performance of contract (providing the platform services)
  • Legitimate interests (improving features, preventing fraud, analytics)
  • Consent (marketing communications)
  • Compliance with legal obligations

How We Share Your Information

We do not sell personal data.

We may share limited information:

With Service Providers

Trusted vendors who help operate Idle, such as:

  • Cloud hosting
  • Payment processors
  • Email/SMS communication providers
  • Customer support tools
  • Analytics services

These are bound by strict confidentiality obligations.

With Your Own Customers or Staff

When you use Idle functionalities (e.g., sending appointment confirmation to your customer).

With Legal or Regulatory Authorities

Only if required:

  • By Singapore law
  • To comply with a court order
  • To protect rights, safety, or security

In Case of Merger or Acquisition

We may transfer data to a successor entity.

International Transfers

Idle may store or process data on servers located outside of Singapore.

We ensure protections via:

  • Data processing agreements
  • Contractual safeguards
  • Industry-standard security controls

How We Protect Your Information

We use industry-standard safeguards:

  • End-to-end encryption
  • Secure HTTPS communications
  • Access controls and staff training
  • Strict data segregation
  • Regular audits and threat monitoring
  • Encrypted databases and backups

No system is 100% secure, but we take reasonable steps to minimise risks.

How Long We Keep Your Information

We retain data only as long as necessary:

  • Account data: while your account remains active
  • Business operational data: until deleted by the business
  • Support email records: up to 6 years
  • Anonymised or aggregated analytics: indefinitely

You may request deletion at any time.

Your Rights

Depending on jurisdiction, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Request data export
  • Restrict processing
  • Withdraw consent for marketing
  • Object to certain uses

End customers should contact the salon/business owner, as they are the data controller of customer records.

External Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy occasionally. We will notify users via:

  • Email
  • Website notice
  • Dashboard pop-up

If material changes are made.

Cookie Notice

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They allow websites to recognise your device, remember user preferences, track browsing behaviour, and help deliver essential functionality.

We also use similar technologies, such as:

  • Local storage
  • Session storage
  • Pixel tags/web beacons
  • Device identifiers

These technologies operate similarly to cookies.

Why We Use Cookies

Idle uses cookies for the following purposes:

Strictly Necessary Cookies

Required for the Site and platform to function properly. Without these, essential features will not work.

Examples:

  • Logging in
  • Maintaining sessions
  • Security and fraud prevention
  • Loading dashboards, calendars, and operational features

You cannot disable these cookies.

Performance & Analytics Cookies

Required to help us understand how visitors use the Site so we can improve usability, speed, and product quality.

Examples:

  • Page views
  • Time on page
  • Error logs
  • Traffic sources
  • Feature usage and interaction

Tools may include: Google Analytics, Mixpanel, Amplitude, Internal analytics tools

Functionality Cookies

Enable personalised experiences and remember your settings.

Examples:

  • Saved login details (if selected)
  • Language or region
  • UI preferences
  • Staff view modes (day/week/month calendar)

Disabling these may affect your user experience.

Marketing & Advertising Cookies (Business Users Only)

Idle does not run ads to end customers, but we may use marketing cookies to target business owners and operators on platforms such as Google, Facebook, or LinkedIn.

These cookies may:

  • Measure campaign performance
  • Show relevant Idle ads
  • Track conversions (e.g., sign-ups or demo bookings)

These are optional and can be disabled.

Third-Party Cookies

Some third-party services integrated into Idle may use their own cookies, including:

  • Payment processors
  • Messaging/notification providers
  • Cloud hosting/CDN services
  • Customer support chat tools
  • Analytics tools

These providers may collect data about your device, browser, or usage. We do not control third-party cookie settings.

How to Manage or Disable Cookies

You can choose to accept, reject, or delete cookies at any time.

Browser Controls

Most browsers allow you to manage cookie settings:

  • Chrome: Settings → Privacy → Cookies
  • Safari: Preferences → Privacy
  • Firefox: Preferences → Privacy & Security
  • Edge: Settings → Cookies and site permissions

Disabling certain cookies may impact your ability to use the platform.

Contact Us

If you have questions about this Cookie Notice or how we use cookies, please contact us at: [email protected]