Terms of Service for Idle Logic Pte. Ltd.

Introduction

Welcome to Idle Logic Pte. Ltd. (referred to as "Idle", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of www.idle.sg, the Idle web platform, and any connected software tools, features, or services we provide (collectively, the "Services").

Idle offers an all-in-one business management platform for salons, barbershops, spas, and other service-based businesses, featuring scheduling tools, customer management, point-of-sale functions, staff management, analytics, and additional operational features. Idle does not provide beauty or wellness services itself; instead, we offer digital tools that help businesses manage their operations.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must stop using the Services immediately.

Definitions

When used in these Terms:

• "Client" / "You": A business or end user who uses Idle's platform.
• "Business Account": An account registered by a salon, barbershop, spa, or other organisation on Idle.
• "Users": Individuals authorised by a Business Account owner to access Idle (e.g., staff members, managers, administrators).
• "Idle Platform": www.idle.sg, dashboard, our software system, databases, and any features we provide.
• "Partner Services": Services provided by the business (e.g., haircut, manicure), not by Idle.
• "Bookings": Appointments made using Idle's scheduling tools.
• "Content": Any data uploaded to the Idle Platform, including staff profiles, images, service lists, pricing, and customer details.
• "Payment Processor": Third-party payment providers that businesses connect to Idle.

About Idle

Idle is a SaaS (software-as-a-service) platform that helps businesses manage operations. Idle is not a marketplace and does not act as an agent for businesses. Businesses fully control:

• Their services
• Their pricing
• Their booking policies
• Their customer relationships and data ownership
• Their compliance with local regulations

Idle only provides the software infrastructure.

Idle is not responsible for the quality, safety, legality, or fulfilment of any services businesses offer.

Creating an Account

To use our Services, you must create an Idle Account and provide accurate information, including:

• Business name
• Contact information
• Staff information (if relevant)
• Payment details (for subscription payments)

You agree to:

• Keep your login credentials secure
• Ensure all information is accurate and up to date
• Ensure only authorized Users have access
• Accept full responsibility for actions taken through your account

Idle may refuse, suspend, or terminate accounts that violate these Terms.

Your Responsibilities

You agree not to use Idle to:

• Break local laws or regulations
• Process fraudulent or misleading bookings or payments
• Upload harmful, illegal, or copyrighted materials without permission
• Harass, abuse, or defame customers, staff, or other businesses
• Interfere with platform functionality
• Use automated tools (bots, scrapers) without permission
• Misrepresent your business or services

Idle may suspend or terminate accounts that abuse the platform or harm other users.

Appointment, Booking & Business Operations

Idle provides booking and scheduling tools, but does not:

• Guarantee availability
• Confirm appointment accuracy
• Mediate disputes between customers and businesses
• Set service policies, prices, or cancellation terms

Businesses alone are responsible for:

• Setting cancellation/no-show policies
• Managing customer communication
• Handling refunds, disputes, and service outcomes

Idle is not a party to any contract between businesses and their customers.

Payment Processing & Subscription Fees

Idle may charge subscription fees for premium platform features.

Subscription Billing

By subscribing to paid plans, you authorise Idle to:

• Store payment information
• Automatically bill you at renewal cycles
• Generate invoices and receipts

Subscription fees are non-refundable unless otherwise required by law.

Third-Party Payment Providers

Businesses may integrate Stripe or other processors to accept payments from their customers. Idle does not store full card details or process payments directly.

Payment disputes must be handled with the payment processor, not Idle.

Idle is not responsible for:

• Chargebacks
• Failed transactions
• Processing delays
• Errors caused by third-party platforms

Data Ownership & Privacy

Business Data

All business content (service lists, pricing, product data, staff schedules, etc.) remains owned by the business.

Customer Data

Businesses own their customer records and are responsible for complying with local privacy laws, such as:

• PDPA (Singapore)
• GDPR (EU/UK), if applicable
• Any local standards for handling personal data

Idle will never sell customer data.

Idle's Use of Data

Idle may process aggregated, anonymised data to:

• Improve platform features
• Provide analytics
• Detect fraud
• Ensure system security

Idle's Privacy Policy explains data practices in detail.

Feature Changes

Idle may add, remove, modify, or restrict features from time to time. Some features may be released in beta and may have limited availability. Feature access and pricing may change as the platform evolves.

Platform Availability & Updates

Idle strives to provide a stable, secure, and available platform, but we do not guarantee:

• Continuous, uninterrupted access
• Zero downtime
• Zero bugs or service disruptions

We may suspend access temporarily for:

• Maintenance
• Security upgrades
• Performance improvements
• Emergency fixes

We may update, modify, or remove features at any time.

Intellectual Property

Idle owns all rights to:

• Software
• Platform architecture
• UI/UX design
• Logos, trademarks, and branding
• Platform content created by Idle

You may use the platform only as allowed by these Terms.

You may not:

• Copy or reverse-engineer the platform
• Resell Idle's software
• Claim Idle's IP as your own
• Create derivative works based on Idle

Suspension or Termination

Idle may suspend or terminate your account for reasons such as:

• Repeated late or failed subscription payments
• Abuse of the platform
• Security threats
• Fraudulent activity
• Violations of these Terms
• Harassment or abusive behaviour toward Idle staff

You may cancel at any time through your account settings.

Liability Disclaimer

To the fullest extent permitted by Singapore law:

Idle is not liable for:

• Loss of revenue, profits, customers, or goodwill
• Business interruption
• Service downtime
• Incorrect appointments or scheduling errors caused by the staff of your business
• Loss or corruption of data
• Actions of your staff or customers
• Services you provide through your business

Idle provides the platform as-is, without warranties of any kind.

Our total liability to you will not exceed the total subscription fees paid in the past 12 months.

Indemnification

You agree to indemnify and hold Idle harmless from claims arising out of:

• Your use of the platform
• Your handling of customer data
• Violations of laws or regulations
• Intellectual property infringement
• Your interactions with your customers
• Misuse of Idle by anyone using your account

Governing Law

These Terms are governed by the laws of Singapore. Any disputes will be resolved exclusively by the courts of Singapore.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through:

• Email
• Platform alert
• Banner or Pop-up notice on www.idle.sg

Your continued use of the platform constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms or our Services, please contact us at: [email protected]